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Introduction
This policy outlines the conditions under which SEWA GLOBAL SRL, registered at the Trade Register under no. J8/871/2024, with fiscal code 49754597, accepts the cancellation of purchases made through the sewa.one website.

Cancellation Conditions
A purchase can be canceled up to 24 hours before the scheduled date and time for the service delivery.
Cancellation requests received after this period will not be accepted.

Cancellation Procedure
To request a cancellation, users must send an email to [email protected] or contact our team by phone at +40722245893, providing the following information:

• User’s name
• Order details
• Reason for cancellation

Refund
In the case of an approved cancellation, the refunded amount will be processed within 7 working days using the same payment method originally used.
Bank fees or other charges associated with the payment are non-refundable.

Exceptions
Some services may have specific cancellation policies, which will be communicated to users prior to purchase.
In the case of exceptional circumstances (e.g., events canceled by organizers), users will be informed about available options (rescheduling or refund).

Contact
For any questions or requests regarding the cancellation of purchases, users can contact us at [email protected].