Order Delivery Policy

Introduction
This policy outlines how SEWA GLOBAL SRL, based in Brașov County, Brașov Municipality, Str. Sitei, Nr.60, Ap.5, C.P. 500074, Brașov, Brașov County, registered at the Trade Register under no. J8/871/2024, with fiscal code 49754597, manages the delivery of services offered through the sewa.one website.

Type of Services Offered
SEWA GLOBAL SRL does not deliver physical items but offers access to services, events, and cultural-tourism experiences.

Delivery Method
After completing the purchase process and confirming payment, access to the purchased services will be provided through one of the following methods:

• A confirmation email containing service details and access instructions.
• Generation of a unique access code sent via email or SMS.
• Automatic registration in our system, allowing the user to access the purchased services through their account on sewa.one.
  
  

Delivery Time
Access to services is provided instantly or within a maximum of 24 hours from payment confirmation, depending on the specific nature of each service.
If the user does not receive the access details within the mentioned timeframe, they are asked to contact the support team at [email protected].

User Responsibility
Users are responsible for providing correct contact information (email and phone number) to ensure they receive access details.
In the case of an error in providing contact details, SEWA GLOBAL SRL cannot be held responsible for delayed or failed delivery.

Contact
For any questions or concerns regarding service delivery, users can contact us at [email protected].